Liquid nitrogen: Difference between revisions
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== Trouble ticket == | == Trouble ticket == | ||
In case we are running out of the liquid Nitrogen, you need to send a trouble ticket: https://trouble.biotec.tu-dresden.de/otrs/customer.pl | In case we are running out of the liquid Nitrogen, you need to send a trouble ticket: https://trouble.biotec.tu-dresden.de/otrs/customer.pl (please, note that this URL is only accessible from the CRTD/Biotec intranet). | ||
<ol> | |||
<li>There you need to type your Username and password (like for server)</li> | |||
<li>Then choose: new ticket</li> | |||
<li>To: technician CRTD</li> | |||
<li>Subject: Liquid Nitrogen /Flüssiger Stickstoff</li> | |||
<li>Text: here write a short text about your problem and describe exactly where it is. | |||
<pre style="color:blue"> | |||
- Hallo, unser flüssiger Stickstoff im Raum 0.234 müsste aufgefüllt werden. | - Hallo, unser flüssiger Stickstoff im Raum 0.234 müsste aufgefüllt werden. | ||
Danke,... | Danke,... | ||
- Hi, we are running out of liquid nitrogen in room 0.234, could you please refill it. | - Hi, we are running out of liquid nitrogen in room 0.234, could you please refill it. | ||
Thanks,… | Thanks,… | ||
</pre></li> | |||
<li>Then you can choose the priority how urgent it is.</li> | |||
<li>Send the mail</li> | |||
</ol> | |||
Then Volker will refill it as soon as possible! | Then Volker will refill it as soon as possible! | ||
Latest revision as of 14:01, 7 November 2012
Responsible persons
If you have any troubles please contact Sven or Ana.
Trouble ticket
In case we are running out of the liquid Nitrogen, you need to send a trouble ticket: https://trouble.biotec.tu-dresden.de/otrs/customer.pl (please, note that this URL is only accessible from the CRTD/Biotec intranet).
- There you need to type your Username and password (like for server)
- Then choose: new ticket
- To: technician CRTD
- Subject: Liquid Nitrogen /Flüssiger Stickstoff
- Text: here write a short text about your problem and describe exactly where it is.
- Hallo, unser flüssiger Stickstoff im Raum 0.234 müsste aufgefüllt werden. Danke,... - Hi, we are running out of liquid nitrogen in room 0.234, could you please refill it. Thanks,…
- Then you can choose the priority how urgent it is.
- Send the mail
Then Volker will refill it as soon as possible!